Information We Collect

We collect different types of information depending on how you interact with our services. Here's what we gather and why it matters.

Personal Information You Provide

When you sign up for our courses, contact us, or use our services, you might share:

• Your name, email address, and phone number
• Postal address (Shop 4104, Robina Town Centre, 19 Robina Town Centre Dr, Robina QLD 4226 for correspondence)
• Payment details when you enroll in paid programs
• Professional background and financial goals you want to achieve
• Questions or feedback you send through our contact forms

Technical Information

Our systems automatically collect technical data to improve your experience. This includes your IP address, browser type, device information, pages you visit, and how long you spend on different sections of our site.

How We Use Your Information

Your data helps us deliver better educational content and support. We're not in the business of selling your information—we use it to serve you better.

Data Sharing and Third Parties

We work with a few trusted partners to deliver our services, but we don't sell your personal information to anyone.

Service Providers We Work With

• Payment processors who handle transactions securely
• Email service providers for course communications
• Cloud storage providers for course materials and data
• Analytics tools that help us understand site usage

These partners only access information needed to perform their specific functions. They're contractually obligated to protect your data and can't use it for their own purposes.

Your Rights Under Australian Law

The Australian Privacy Principles give you specific rights regarding your personal information. Here's what you can do:

How to Exercise Your Rights

Send your request to support@xarimelique.com or write to us at Shop 4104, Robina Town Centre, 19 Robina Town Centre Dr, Robina QLD 4226. We'll respond within 30 days and verify your identity before processing requests.

Data Security and Protection

Protecting your information isn't just about compliance—it's about trust. We've implemented several security measures:

1. All data transmission uses industry-standard SSL/TLS encryption
2. Payment information never touches our servers—processed directly by certified payment providers
3. Regular security audits and system updates to address vulnerabilities
4. Access controls limiting who can view your personal information
5. Secure backups stored in encrypted Australian data centers
6. Staff training on privacy obligations and data handling procedures

Despite our efforts, no system is completely secure. If you notice suspicious activity related to your account, contact us immediately at +61424094206

Data Retention and Deletion

We keep your information only as long as necessary for legitimate purposes.

Retention Periods

• Active course enrollments: Data retained throughout enrollment plus 12 months
• Financial records: Seven years as required by Australian tax law
• Marketing communications: Until you unsubscribe, then removed within 30 days
• Support inquiries: Three years for quality assurance and service improvement
• Technical logs: 90 days unless needed for security investigations

When retention periods expire, we securely delete or anonymize your data. You can request early deletion, though we might need to retain some information for legal compliance.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to function properly and improve your experience.

Types of Cookies We Use

• Essential cookies: Required for site functionality, login, and course access
• Analytics cookies: Help us understand how visitors use our site
• Preference cookies: Remember your settings and choices
• Security cookies: Protect against unauthorized access and fraud

You can control cookies through your browser settings. Blocking essential cookies might affect site functionality, but you can disable non-essential ones without impact.

International Data Transfers

We primarily store data in Australia, but some service providers operate internationally. When we transfer data overseas, we ensure appropriate safeguards are in place.

Our cloud storage and email providers might process data in secure facilities outside Australia. These providers comply with international data protection standards and contractual obligations that match Australian privacy requirements.

Children's Privacy

Our services are designed for adults managing personal or business finances. We don't knowingly collect information from anyone under 18 without parental consent.

If you're a parent and believe your child has provided us with personal information, contact us at support@xarimelique.com and we'll delete it promptly.

Changes to This Policy

We review this policy regularly and update it when necessary. Changes might reflect new legal requirements, business practices, or feedback from users like you.

When we make significant changes, we'll notify you by email if you're enrolled in our courses. We'll also update the "Last Updated" date at the top of this page. Continued use of our services after changes means you accept the updated policy.

Questions and Complaints

If something in this policy is unclear, or if you have concerns about how we handle your information, we want to hear from you.

Contact Our Privacy Team

• Email: support@xarimelique.com
• Phone: +61424094206
• Mail: Shop 4104, Robina Town Centre, 19 Robina Town Centre Dr, Robina QLD 4226, Australia

We'll acknowledge complaints within 7 days and provide a full response within 30 days. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or call 1300 363 992.